In 2016, Ethier Hearing Clinic is celebrating its 10-year anniversary. In order to celebrate this great milestone, the Timmins Chamber asked owner Manon Ethier a few questions about the business’ decade of success.
Q: Provide a brief description of your business.
The Ethier Hearing Clinic is an audiology clinic. We identify, evaluate, counsel and diagnose individuals with hearing loss and tinnitus. We provide management of these disorders, such as counseling, prescribing and fitting hearing devices and wireless accessories. We also place emphasis on hearing protection; we provide custom molds for noisy work environments and hobbies, as well as non-custom ones. We also provide custom sleeping plugs and swim molds. In the past year, we have added Central Auditory Processing Testing in French to our list of services. We are fully bilingual and strive in providing high quality care in managing hearing health needs. We pride ourselves in our professionalism and gentle care.
Q: How many employees do you have?
The Ethier Hearing Clinic has five employees.
Q: What factors have helped you to successfully reach this particular milestone?
The Ethier Hearing Clinic has been able to reach this particular milestone thanks to a lot of hard work, dedication and to an outstanding team. Together, we are able to provide high quality care in managing our clients’ hearing health needs. We are also fully bilingual, which is important since it allows all of our clients to express their health concerns in their native tongue; this is very attractive for a lot of people. Furthermore, our clients have played a valuable role in recommending our clinic to their friends and family, contributing to our clinic’s success.
Q: What have been some of your most memorable moments in business?
We have had many memorable moments over the last decade but our most memorable one would probably have to be our 10-year anniversary. We have worked so incredibly hard to grow our business and to ensure client satisfaction. We are very proud. In our industry, it is an honor to still be in business after this long.
Q: What’s one interesting thing about your business that people might not be aware of?
One interesting tidbit that people may not know is that one of our receptionists, Fran Tremblay, has been with us since day 1! She has been through this incredible journey with us right from the get go. In my opinion, this is a true testament to the greatness of our clinic, of its values, beliefs, and positive work environment.
Q: What is the biggest challenge you have overcome as a business to reach this milestone?
There are always many different challenges in the business world, but one of our greatest ones is keeping up with hearing aid technology. It is forever changing and therefore we have to attend many conferences, workshops and webinars to keep on track and to implement these changes in our everyday clinical practice.
Q: What has your experience doing business in Timmins been like thus far?
Our experience in doing business in Timmins thus far has been spectacular! What impresses us the most is how the Timmins’ community is so friendly and welcoming. We immediately felt at home as soon as our doors opened in 2006!
Q: Describe how your business started, and how it’s changed over the years.
That’s a good question; I’ll try to keep it simple! My husband and I moved from Nova Scotia (although originally from Ottawa) and were looking for a bilingual and friendly community to practice in. The Timmins and District Hospital recruited my husband as their Ears, Nose and Throat Specialist. When we visited the hospital, we noticed a beautiful available clinical space that housed a very large soundproof testing booth, perfect for audiology testing, right across from his office space; the rest is history, as they say. From that moment, the beginnings of the Ethier Hearing Clinic were in the making.
Over the years, our business has mainly changed from a clinical standpoint, in developing new diagnostic protocols and hearing aid verification protocols. They allow us to obtain more useful clinical information, and to put it to better use when managing our clients’ needs. Furthermore, client satisfaction has also changed over the years, and has improved greatly in terms of hearing aid benefit, mainly due to improved and more sophisticated technology. We have so much more to offer our clientele now.
Q: What can we expect from your business in the future? Are there any plans on the horizon you would like people to know about?
Our community can certainly expect the same level of professionalism and quality of care. This is and will always remain a top priority for us. We will continue to strive to keep up-to-date with hearing aid technology and clinical practices in order to offer the best to our clients.