Dubé Designs celebrated its 10th anniversary in October 2016. Owners Marc and Jacqueline Dubé took a few moments recently to talk about their business.
Q: Provide a brief description of your business.
We are a unique jewellery store that carry distinctive fine jewellery collections that are often exclusive to our store. From Canadian diamonds, one of a kind pieces in silver, gold and platinum, steel and titanium collections. Brands including Maple Leaf Diamonds, Bulova and Bering watches, Kameleon, Ice 925, Secrid wallets and Harley Davidson watches and jewellery.
Our service is second to none in the North; we create one-of-a-kind pieces, repair all jewellery, eyeglass frames and string pearls. We can take your heirloom pieces for repair, clean or redesign into a new piece. Everything is done on site.
Q: How many employees do you have?
There are two of us here at Dubé Designs.
Q: What factors have helped you to successfully reach this particular milestone?
Working and listening to what our clients want. Involvement and giving back to the community. Hard work and treating the smallest repair with the same care as a one of a kind custom piece.
Q: What has been your most memorable moment in business?
When we are able to repair something that is so precious to people. For instance, a year ago, Marc was called out after hours to go to a lady’s home to cut her wedding rings off as her finger had swollen; she was quite upset to have to take them off as she was widowed and felt it was disloyal to her husband to remove them. Marc comforted her and told her when her finger was better, he would repair them. A year later, she came to the store telling us that Remembrance Day is hard for her as her late husband was a veteran, and that the upcoming Christmas season is equally tough as he passed in December after they had being married for 70 years. She said it would help her if we could get the ring back on her finger, but it wasn’t meant to be as her finger was extremely swollen. We convinced her he would forgive her if we were at least able to put it on her left hand, which was much less swollen. She left the shop a few Kleenexes later, and -- I think -- with a happier heart.
Q: What’s one interesting thing about your business that people might not be aware of?
Jackie and Marc are both certified goldsmiths.
Q: What is the biggest challenge you have overcome as a business to reach this milestone?
Time, i.e. balancing family and owning a business.
Q: What has your experience doing business in Timmins been like thus far?
Timmins is truly the city with the heart of gold. We have an amazing clientele, and we work alongside and learn from some remarkable business owners.
Q: Describe how your business started, and how it’s changed over the years.
We started with some skills, hand tools and handshakes.
Q: What can we expect from your business in the future? Are there any plans on the horizon you would like people to know about?
Much of the same good honest service with a bit of an edge.